Member Services Coordinator (Stewardship Coordinator)

Location

Bloomington

Organization

WTIU/WFIU

The Membership Department for WTIU and WFIU, IU’s public television and radio stations, is looking for an enthusiastic, detail-oriented individual who has an interest in public media and a strong desire to provide top notch customer service to join our team.

The Member Services Coordinator (Stewardship Coordinator) ensures accurate recording of donation information used for fundraising reporting and donor communications, and serves as a frontline customer service representative to WTIU and WFIU members, viewers and listeners—creating a positive experience through every interaction to deepen member relations. Main responsibilities of the position include the daily processing of donations, addressing member and audience inquiries, oversight of office inventory, fulfillment of donor thank you gifts, and other administrative duties. This position also assists with the stations’ membership campaigns and fundraising mailings.

To learn more about WTIU/WFIU, please visit our website.

Note: This position requires ability to work flexible hours, including some evenings, weekends and holidays.

EDUCATION

Required

  • High school diploma or GED.
WORK EXPERIENCE

Required

  • 2 years of experience in fundraising, sales, a higher education foundation, administrative, or a related field.
SKILLS
  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
WORKING CONDITIONS/DEMANDS

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

WORK LOCATION

Bloomington, Indiana

JOB CLASSIFICATION

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Development & Advancement

Job Family: Donor Relations & Stewardship

EEO STATEMENT

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

CAMPUS SAFETY AND SECURITY

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

CONTACT US

Request Support

Telephone: 812-856-1234

For more information on IU-Radio/Television Services / WTIU / WFIU please visit here.

You can send application materials via jobs.iu.edu; the direct posting link is here.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.